An article from PULSE magazine , what is astounding is that 85% of patients still rate their experience as good when the wheels are falling off the bus… link below
A response to the article from an Irish GP
NHS England’s ‘GP Patient Survey – National summary report’, carried out by Ipsos MORI, found that nearly half of patients (49.2%) have a GP they prefer to see – while just over a third (35.3%) ‘always or almost always’ get to see this GP. This figure has fallen from 41.9% in July 2012 and from 36.7% in July 2015.
The survey also found that only 8.3% of patients ‘never or almost never’ get to see their preferred GP.
Other findings included one in four patients – 26% – saying that it was not easy to get through to someone at the GP surgery on the phone.
It also revealed that 19.3% of patients who were able to get an appointment saw or spoke to someone a week or more later – 0.8% up on July 2015 (18.5%).
Overall, patient satisfaction levels practically mirror last year’s figures. Some 85.2% of patients described the overall experience of their GP surgery as ‘good’ – 0.4% higher than the 2014-15 results.