Staff speak out against NHS watchdog – no NHS resurrection is likely

Kate Gibbons in The Times 29th March 2016 reports: Staff speak out against NHS watchdog

Pressure is mounting on the NHS ombudsman to resign as whistleblowers at the watchdog expose a “toxic environment” fuelled by unachievable targets with hundreds of patients’ complaints remaining unsolved.

Dame Julie Mellor, the parliamentary health services ombudsman, has been accused of creating a climate of fear in which workers are penalised for raising concerns that patients’ complaints are poorly handled and pushed through simply to meet targets. Last week about 180 members of the executive committee of the Public and Commercial Services Union backed a motion of no confidence in her.

This month Mick Martin, Dame Julie’s deputy, took leave of absence pending an investigation into allegations that he helped to cover up a sexual harassment case at a hospital that cost the taxpayer almost £1.5 million.

A handful of current and former staff have spoken out against the PHSO. Their testimonies, published by the Health Services Journal, reveal an atmosphere in which inadequacy and poor quality are accepted.

One member of staff said: “It would be better to provide no service at all than to give service users false hope that their concerns will be meaningfully investigated.”

A spokeswoman for the PHSO said: “Our staff are our greatest asset. We are working positively with staff and trade unions to address the issues they have raised, as we continue to modernise our service for the benefit of the public.”

NHS errors in Wales double under Labour . A possible sign of cultural change? Or worse, “reality”….

Collapse, fear and disorder. A post-coded anarchy of lowering medical quality and standards is coming…

Who will resurrect the NHS? No miracle is forthcoming…

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This entry was posted in A Personal View, Gagging, Stories in the Media, Trust Board Directors on by .

About Roger Burns - retired GP

I am a retired GP and medical educator. I have supported patient participation throughout my career, and my practice, St Thomas; Surgery, has had a longstanding and active Patient Participation Group (PPG). I support the idea of Community Health Councils, although I feel they should be funded at arms length from government. I have taught GP trainees for 30 years, and been a Programme Director for GP training in Pembrokeshire 20 years. I served on the Pembrokeshire LHG and LHB for a total of 10 years. I completed an MBA in 1996, and I along with most others, never had an exit interview from any job in the NHS! I completed an MBA in 1996, and was a runner up for the Adam Smith prize for economy and efficiency in government in that year. This was owing to a suggestion (St Thomas' Mutual) that practices had incentives for saving by being allowed to buy rationed out services in the following year.

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