Out of hours provider faces problems after safety report leak

Out of hours provider faces safety leak1 21/01/2016 article from Doctorsnet

A leaked report has revealed “significant” safety concerns about an out of hours GP care provider, it has been reported.

Health officials in Norwich are currently resisting calls to publish the full report into the services provided by IC24.

The report was compiled by the Norwich Clinical Commissioning Group after conducting a series of unannounced inspections on IC24 sites in East Anglia.

It reveals incidents of patients waiting for longer than 12 hours for a call, GP shortages and staff concerns about the skills of locum doctors.

Reportedly it speaks of “significant risks to patients.”

The inspections came a few weeks after the company – a clinically led social enterprise – took over the out of hours contract for Norfolk.

Chief operating officer Lorraine Gray claimed the problems were linked to the handover, which was “stressful” for everyone – and that new measures had been introduced to tackle the problems.

She told regional television: “You need to understand the whole detail behind everything that is said in there and all our policies and procedures behind it and everything we are doing to address the issues.”

But local MP Norman Lamb, a former health minister, said it was “outrageous” the report had not been published.


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