Today, bosses at the trust, which still faces financial problems, insisted many lessons had been learned since the report and that a ‘lessons learned’ paper from it was being used as a check-list to ensure they didn’t make the same mistakes again.
The NSFT report, written in 2014 following surveys of staff within the recently formed Norwich-based Central Adult Service Line, reveals:
– An increase in fatalities, with over-worked staff feeling they would be blamed if things went wrong
– Excessive caseloads, with some staff having to cope with more than 60 patients on their books at a time
– Hundreds of unallocated cases, meaning needy mental health patients are going un-assessed and untreated
– Concerns the use of agency staff was hindering the service
– Low staff morale, motivation, high stress and a bullying culture
The report’s author, Marie Alexander, acting clinical education lead for the trust, concludes: “It was clear that a number of staff did not feel able to function effectively.
“They were largely disengaged, disempowered and believed that clinical and service-user safety was being compromised and that no-one with the ability to affect change was listening to them.”…..