Shameful, inexcusable, unacceptable – and symptomatic of a wider malaise. Does this represent our modern “civilization”?

BBC Wales news points to a deficit in care of the elderly mentally ill which is probably much more commonplace than you think. The media should be asking “why”, and the explanation is probably in the culture and lack of doctor and nurse engagement in the managerial processes. It is symptomatic of a wider malaise, however many denials you will hear in the next few weeks… NHSreality feels it is most unlikely that Trevor Purt or most of his board, believes in the current philosophy of the Welsh Government regarding the Welsh Regional Health Service, or the English Health service, but they are not allowed to say anything that might re-examine the “rules of the game”….  This is the result of covert rationing of resources for people who don’t matter because they can’t articulate or speak out, have a short life expectancy, are often abandoned or ignored, and don’t vote…. Civilization? Read George Orwell again….

Glan Clwyd Hospital: Patients kept like ‘animals in a zoo’

Patients were kept like “animals” at a Denbighshire mental health ward, relatives have said.

An investigation into the Tawel Fan ward of Bodelwyddan’s Glan Clwyd Hospital has proven a string of allegations.

In the independent report, one family said it was like going into a zoo and seeing “captured animals”.

Betsi Cadwaladr University Health Board has apologised for the “inexcusable and unacceptable” treatment.

Following consultation with the Crown Prosecution Service, North Wales Police have decided not to bring any charges in the case.

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The independent investigation found

  • Patients nursed on the floor
  • A lack of professional, dignified and compassionate care
  • Unsupervised patients
  • An environment which does not promote independence, resulting in restraint
  • Regimes/routine/practice on the ward which may violate individual patients’ human rights
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The report’s author, health specialist Donna Ockenden, found the concerns raised proven and said they amount to “institutional abuse”.

She said there was a lack of action by the senior leadership team on previous reports highlighting specific concerns with the service provided by the health board’s Clinical Programme Group (CPG) responsible for mental health services.

There was also a lack of systematic review and little evidence of timely actions put in place by the team……

Ms Ockenden said it was also likely there was “significant under-reporting of serious incidents within the clinical areas led by the CPG”.

The health board confirmed eight members of nursing staff have been suspended on full pay.

A “significant” number have also been transferred to other roles while others, including managers, have been “stood down”.

The independent report was commissioned by the health board, who decided not to publish it until police completed their investigation.

In the report, families described seeing patients “constantly crawling on dirty floors” and being “like a zombie…drugged up”.

A family told the report’s author they found a relative in bed “in a pool of stale urine and it’s so stale it was brown”.

When they raised this issue, they were told: “Psychiatric nurses aren’t very good at looking after physically ill people.”

Chief executive, Prof Trevor Purt, called the ward “the worst case” he has seen in his role.

He said: “On behalf of the health board, I am extremely sorry that we let our vulnerable patients and their families down so badly.

“The treatment of some patients on the ward described in the report was shocking, inexcusable and unacceptable and we acknowledge the immense distress that the families are feeling.”

Angela Hopkins, director of nursing and midwifery, said: “It’s a shameful day that we are here again reporting something that is about the most vulnerable in our society.”

The Welsh Conservatives said patients were “treated like animals” and have called for managers and senior leaders to be immediately dismissed.

The Welsh government, which welcomed the health board’s apology, said it has since carried out unannounced mental health spot checks across Wales.

Now that police involvement has ended, the health board will resume its own internal disciplinary action.

This entry was posted in A Personal View, NHS managers, Rationing, Stories in the Media on by .

About Roger Burns - retired GP

I am a retired GP and medical educator. I have supported patient participation throughout my career, and my practice, St Thomas; Surgery, has had a longstanding and active Patient Participation Group (PPG). I support the idea of Community Health Councils, although I feel they should be funded at arms length from government. I have taught GP trainees for 30 years, and been a Programme Director for GP training in Pembrokeshire 20 years. I served on the Pembrokeshire LHG and LHB for a total of 10 years. I completed an MBA in 1996, and I along with most others, never had an exit interview from any job in the NHS! I completed an MBA in 1996, and was a runner up for the Adam Smith prize for economy and efficiency in government in that year. This was owing to a suggestion (St Thomas' Mutual) that practices had incentives for saving by being allowed to buy rationed out services in the following year.

1 thought on “Shameful, inexcusable, unacceptable – and symptomatic of a wider malaise. Does this represent our modern “civilization”?

  1. Pingback: Knowledge, Information, & power, allow former CEO to game the system. Even the bosses in Wales vote with their feet.. | NHS reality. An NHS soapbox. Speakers' corner for the NHS.

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