NHS ‘revolution’ demanded in new report into patient safety

Wales on line  reports: NHS ‘revolution’ demanded in new report into patient safety on 28th October 2013:

Report by Labour MP  Ann Clwyd calls for significant changes in how NHS handles complaints and deals with problems with patient safety

The NHS needs a “revolution” in the way it handles complaints, according to an independent report led by Cynon Valley Labour MP Ann Clwyd, whose husband died in “battery hen” conditions last year at a Welsh hospital.

Ms Clwyd today presented the findings of her review, launched amid deep concern about patient safety and in the wake of her own account of how her husband, Owen Roberts, was treated at the University Hospital of Wales in Cardiff.

Ms Clwyd said complaints should be regarded as “gold dust” and she “very much” hoped that the Welsh Government would adopt recommendations from her report.

She said: “When I made public the circumstances of my own husband’s death last year, I was shocked by the deluge of correspondence from people whose experience of hospitals was heart-breaking. It made me determined to do my best to get change in the system.

“We have given patients and their families a voice in this report, and their message to the NHS on complaints is clear. The days of delay, deny and defend must end, and hospitals must become open, learning organisations.

“Our proposals put patients firmly into the driving seat at every level as never before, and we now expect to see progress within 12 months time.”

Her report, which is focused on the English NHS, proposes that:

– Chief executives need to take responsibility for signing-off complaints……..”

BBC News said: “The culture of delay and denial over NHS complaints in England must come to an end, a review led by a Welsh MP finds. Listen to Anne Clewyd on the BBC.

Patients’ concerns should not be brushed aside, says Ann Clwyd MP 28 October 2013.
(Dec 2012)
Standards of care have not been high enough and the ability of the Trust Boards to respond whilst keeping waiting lists down, avoiding bed blocking and saving money is not there. Without overt rationing, where patients know what will and what will not be provided for, we are in for a future of covert post code rationing where only the well informed and the rich are able to gain access to the best services, Gaming of heathcare will become more prominent, and those living on “frontiers” of two regions, or having holiday homes or relatives who live with in areas with say “stroke centres” will be the winners.
This entry was posted in A Personal View, Rationing, Stories in the Media on by .

About Roger Burns - retired GP

I am a retired GP and medical educator. I have supported patient participation throughout my career, and my practice, St Thomas; Surgery, has had a longstanding and active Patient Participation Group (PPG). I support the idea of Community Health Councils, although I feel they should be funded at arms length from government. I have taught GP trainees for 30 years, and been a Programme Director for GP training in Pembrokeshire 20 years. I served on the Pembrokeshire LHG and LHB for a total of 10 years. I completed an MBA in 1996, and I along with most others, never had an exit interview from any job in the NHS! I completed an MBA in 1996, and was a runner up for the Adam Smith prize for economy and efficiency in government in that year. This was owing to a suggestion (St Thomas' Mutual) that practices had incentives for saving by being allowed to buy rationed out services in the following year.

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