Wales on line David Williamson reports: NHS ‘revolution’ demanded in new report into patient safety on 28th October 2013:
Report by Labour MP Ann Clwyd calls for significant changes in how NHS handles complaints and deals with problems with patient safety
The NHS needs a “revolution” in the way it handles complaints, according to an independent report led by Cynon Valley Labour MP Ann Clwyd, whose husband died in “battery hen” conditions last year at a Welsh hospital.
Ms Clwyd today presented the findings of her review, launched amid deep concern about patient safety and in the wake of her own account of how her husband, Owen Roberts, was treated at the University Hospital of Wales in Cardiff.
Ms Clwyd said complaints should be regarded as “gold dust” and she “very much” hoped that the Welsh Government would adopt recommendations from her report.
She said: “When I made public the circumstances of my own husband’s death last year, I was shocked by the deluge of correspondence from people whose experience of hospitals was heart-breaking. It made me determined to do my best to get change in the system.
“We have given patients and their families a voice in this report, and their message to the NHS on complaints is clear. The days of delay, deny and defend must end, and hospitals must become open, learning organisations.
“Our proposals put patients firmly into the driving seat at every level as never before, and we now expect to see progress within 12 months time.”
Her report, which is focused on the English NHS, proposes that:
– Chief executives need to take responsibility for signing-off complaints……..”