Ann Clwyd review of hospital complaints finds ‘shocking’ neglect

Tim Ross, Political Correspondent reports in The Telegraph 17th May:

Nurses have been accused of thousands of “shocking” cases of neglecting elderly
and vulnerable patients, according to a government review led by Ann Clwyd.

“Ann Clwyd review of hospital complaints finds ‘shocking’ neglect

Nurses have been accused of thousands of “shocking” cases of neglecting elderly and vulnerable patients, according to a government review led by Ann Clwyd.

Ann Clwyd, a Labour MP, said she had received more than 2,500 letters and emails since David Cameron asked her four months ago to begin a review of how hospitals deal with complaints.

The review, which will conclude in the summer, follows the scandal at Mid Staffordshire NHS Trust, which led to the unnecessary deaths of an estimated 1,200 patients.

The official inquiry into the scandal at Mid Staffs found that patients’ complaints against the NHS were too often ignored.

Ms Clwyd, the MP for Cynon Valley, was asked to lead a review after she spoke publicly about her distress at the way her late husband was treated before he died in hospital in Cardiff, last October…..”

More evidence of cultural and caring failure..

This entry was posted in A Personal View, Commissioning, Patient representatives, Professionals, Stories in the Media, Trust Board Directors on by .

About Roger Burns - retired GP

I am a retired GP and medical educator. I have supported patient participation throughout my career, and my practice, St Thomas; Surgery, has had a longstanding and active Patient Participation Group (PPG). I support the idea of Community Health Councils, although I feel they should be funded at arms length from government. I have taught GP trainees for 30 years, and been a Programme Director for GP training in Pembrokeshire 20 years. I served on the Pembrokeshire LHG and LHB for a total of 10 years. I completed an MBA in 1996, and I along with most others, never had an exit interview from any job in the NHS! I completed an MBA in 1996, and was a runner up for the Adam Smith prize for economy and efficiency in government in that year. This was owing to a suggestion (St Thomas' Mutual) that practices had incentives for saving by being allowed to buy rationed out services in the following year.

1 thought on “Ann Clwyd review of hospital complaints finds ‘shocking’ neglect

  1. Pingback: Mid Staffordshire NHS trust fined for ‘avoidable and tragic death’ – we may all need an advocate.. | NHS reality. An NHS soapbox. Speakers' corner for the NHS.

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